Refund policy

LAUNDRY LOFT

Refund & Return Policy

At Laundry Loft, we value our customers and want to ensure a fair, transparent, and smooth shopping experience. Because we are a growing business, we have established the following policy to protect both our customers and our store operations.

Please read this policy carefully. By placing an order with us, you agree to the terms outlined below.

1. 14-Day Return Window

We offer a 14-day return window from the date your item is delivered.

  • To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unused, unwashed, with tags still attached, and in its original packaging.

  • You will also need to provide the receipt, order number, or proof of purchase.

2. Non-Returnable & Final Sale Items

To protect our business and maintain hygiene standards, certain items cannot be returned under any circumstances:

  • Personal Care & Hygiene Items: Cosmetics, nail products, earrings, undergarments, or beauty tools.

  • Custom/Personalized Items: Any products made to your specific measurements, custom-printed, or personalized.

  • Clearance Items: All items purchased on sale, clearance, or using a "Final Sale" promo code are non-refundable.

3. Damages, Defects, and Incorrect Items

We take great pride in our quality control, but mistakes can happen.

  • Please inspect your order immediately upon delivery.

  • If the item is defective, damaged, or if you received the wrong item, you must contact us at Adminlaundryloft@gmail.com within 72 hours of delivery with clear photos of the issue and the packaging.

  • Once verified, we will cover the cost of return shipping and send a replacement or issue a full refund at no extra cost to you.

4. Return Shipping Costs

  • Customer Responsibility: For standard returns (e.g., change of mind, incorrect size ordered), the customer is responsible for paying their own return shipping costs. Shipping costs are strictly non-refundable.

  • Trackable Shipping: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for returns lost in transit.

5. The Refund Process

Once your return is received and inspected by our team:

  1. We will send you an email to notify you that we have received your returned item and whether the return has been approved or rejected based on its condition.

  2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days (depending on your bank's processing times).

  3. If the item is returned to us damaged, used, or without its original packaging, we reserve the right to reject the refund or charge a restocking fee of up to 20%.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us at:

  • Email: Adminlaundryloft@gmail.com

  • Operating Hours: Monday – Friday, 9 AM – 5 PM Saturday, 8 AM - 1 PM