Shipping Policy & DELIVERY POLICY 

Laundry Loft - South Africa

Thank you for shopping with Laundry Loft. Please read our shipping policy carefully before placing your order.

1. Processing & Delivery Timelines

Our standard turnaround time from order confirmation to arrival at your designated delivery address is 8 to 11 business days.

• Order Processing: This period includes payment clearance, quality checks, packaging, and sorting. Orders are processed on standard business days (Monday to Friday, excluding South African public holidays).

• Transit Time: Once dispatched, your parcel travels securely through the courier network directly to your specified address.

Note: "Business days" do not include Saturdays, Sundays, or official South African public holidays. Orders placed over a weekend or during a public holiday will begin processing on the next consecutive business day.

2. Delivery Partner: Aramex Store-to-Door

To ensure your order arrives safely, we partner exclusively with Aramex Store-to-Door Courier Services. This premium service offers secure, hand-to-hand delivery to residential and business addresses nationwide.

• Traceable Shipments: As soon as your order is packaged and handpicked by the courier, we will generate and email you an active tracking number.

• Waybill Tracking: You can easily monitor your parcel's physical transit journey step-by-step directly via the official Aramex online tracking portal.

• Physical Address Required: Aramex Store-to-Door requires a physical street address where someone is available to sign for the parcel. Aramex cannot deliver to P.O. Boxes, Private Bags, or post offices.

3. Delays & Liability Limitation

While we make every effort to ensure your order arrives within our estimated 8 to 11 business day window, occasionally external shipping conditions out of our immediate control can influence transit times.

⚠️ Courier Delay & Liability Disclaimer

Once a package leaves our facility and is handed over to Aramex, the parcel is in the care of the shipping carrier. We are not liable or legally responsible for any transit delays caused by courier service volumes, logistical bottlenecks, adverse weather, system outages, customs/border processing, strikes, fuel shortages, or incorrect delivery address information provided by the customer. No refunds on shipping costs or item cancellations will be processed due to courier-side transit delays.

4. Delivery Attempts & Failed Deliveries

Aramex will make attempts to deliver the parcel directly to your door. If no one is available to receive, sign for, or accept the parcel at the designated address, Aramex will hold the parcel at their local depot and attempt to contact you to arrange a convenient alternative delivery time.

If a package is permanently returned to us by the courier due to multiple failed delivery attempts, an incorrect shipping address input during checkout, or a failure to make contact with you, the customer will be responsible for paying any secondary shipping fee to have the package re-sent.

5. Address Amendments

Please double-check your shipping details before finalizing your order. Once an order has been picked up by Aramex, we are unable to change the delivery address or reroute the package. If you notice an address error immediately after checking out, please contact our customer support team via email within 2 hours of placing your order.

Contact Us

If you have any further questions or require assistance tracking your shipment, please contact our support desk:

• Email: Adminlaundryloft@gmail.com

• Operating Hours: Monday – Friday, 9 AM – 5 PM. Saturday, 8 AM - 1 PM